SVG fleXbox^EUROPA Tips English / Tipps Englisch

Please keep the original carton supplied incl. operating and installation instructions. The SVG fleXbox^EUROPA  is lined with aluminum foil for shielding and is required,

• for the transport or for the return of the SVG fleXbox^EUROPA or
• to avoid toll collection, in the event of suspension of the toll obligation on toll roads. For example, for the execution of toll-exempt auxiliary transports or in the context of a construction site operation on a toll road.

Countries or country groups can be activated and deactivated online at any time via www.mySVG.de. Boxes can also be reordered, coupled with other vehicles, blocked and the return of boxes initiated there.

However, this only works for active boxes! If the SVG fleXbox^EUROPA has the status "acknowledged" in mySVG or the license plate has a yellow background there, the SVG fleXbox^EUROPA must first be activated or coupled. The yellow background marking of the license plate disappears as soon as a process is completed in the background or the SVG fleXbox^EUROPA receives the status "active".

After installing the SVG fleXbox^EUROPA, other toll boxes may need to be removed according to the enabled countries so that the toll is not charged twice.

For the commissioning of new boxes, they must be activated. Activation only takes about 15 minutes:

• Connect SVG fleXbox^EUROPA to the 12 or 24 V power supply (cigarette lighter/fixed connection) and attach to the windshield according to the installation instructions.
• Ensure signal reception.
• Switch on vehicle engine so that the SVG fleXbox^EUROPA motion sensor is activated. Without motion or vibration (triggered by the truck engine), the SVG fleXbox^EUROPA will go into standby mode and will not be able to receive data for configuration.
• After successful activation, the indicator appears in the display. Only then is the SVG fleXbox^EUROPA ready for use. Important: Only active boxes can be used, for example, to connect new countries or to switch to other vehicles.

We recommend equipping each vehicle with its own SVG fleXbox^EUROPA, which is permanently installed. In addition, it makes sense to plan a reserve box "just in case". When replacing a vehicle, an existing SVG fleXbox​​​​​​​^EUROPA can continue to be used for the successor vehicle. Please also observe the necessary lead times and hand over the new vehicle declaration to the driver (for Austria and Scandinavia, see point 8).

• shipping of SVG fleXbox^EUROPA by DHL-Express
  approx. 2 - 5 working days, in exceptional caese longer.
• Activation Germany, Belgium, Switzerland
  usually 24 hours.
• Activation of other countries  
  2 to 3 days
• Switching of boxes to another license plate number
  1 to 2 days.

If possible, the SVG fleXbox^EUROPA should always be kept powered, even if you are traveling in a country that is not enabled for toll collection.

Background knowledge: Even if the power supply is interrupted, the SVG fleXbox^EUROPA continues to function - until the built-in battery is empty. Only then can the SVG fleXbox^EUROPA no longer collect tolls. If this happens while driving on a toll road, you are immediately a "toll evader" and risk high penalties. Fatal: The driver usually does not notice the failure - because he concentrates on the journey

In Austria and Scandinavia drivers need a valid vehicle declaration. This is automatically delivered with the first order of a SVG fleXbox^EUROPA. Please contact us if you have not received a vehicle declaration for a vehicle.

The vehicle declaration is always vehiclerelated and therefore belongs in the vehicle folder (and not in the SVG fleXbox^EUROPA packaging box) together with the registration certificate part 1 and the fuel cards.

Attention: When exchanging vehicles or subsequently activating Austria (AT) and / or Scandinavia (SC), a new vehicle declaration is required, which can be obtained via mySVG. The driving personnel must carry the vehicle declaration in Austria and Scandinavia and present it at controls

Before driving off, the number of axles and the permissible total weight of the vehicle combination must be set. This is particularly important for Germany and Austria. Only in the case of buses and caravans are the trailers not to be taken into account here.

The green light of the SVG fleXbox^EUROPA should always be constantly green. When red, no toll collection takes place. This is okay if the vehicle is in a country that is not unlocked. It can also happen that the SVG fleXbox^EUROPA lights up "red" when the country border is within range. As soon as the "new" country is driven on (and also unlocked), the SVG fleXbox^EUROPA automatically switches to "green" = active.

In some countries there are also the usual beep signals (1 tone = toll recorded).

Note: Even in a country where toll payment via the SVG fleXbox^EUROPA is not yet possible, the status LED lights up green. Here, however, the display of the toll box shows: "outside the toll area". Because here the toll cannot be collected with the SVG fleXbox^EUROPA. For example, in the Netherlands (vignette obligation), Monaco (city toll) or in Greece.

In this case, the vehicle data has been changed by the service provider, for example when an EETS domain is activated or deactivated. By pressing the "Menu/Hook" button to confirm the message, the LED of the SVG fleXbox^EUROPA lights up constantly green again.

For more information on practical handling, error prevention and installation, but also on toll countries and box ordering, etc., see

• in the operating and installation instructions supplied with the toll boxes.
• in the answers to frequently asked questions (FAQ) at www.svg.de/eets-faq